A real estate agency on WhatsApp built
operational skills around it
Mike Babiy & Azmat Parveen
創業者, Nine Dots Ventures
Homeseller
チャネル自体がビジネスそのものであるとき
Homesellerはシンガポールの高ボリューム不動産仲介会社で、同国トップクラスの営業担当者の一人が創業しました。業務全体がWhatsAppの上で動いており、メールもカレンダーもなく、あるのはクライアント・エージェント・リードが同居する何千ものグループチャットだけでした。
That works until you need consistent judgment underneath. Which executions failed? Where are policy drift issues coming from? What is the human override rate? With spreadsheets and improvised agent responses, those questions were nearly impossible to answer reliably.
Mike and Azmat from Nine Dots stepped in to fix that — not by changing how Homeseller works, but by compiling versioned operational skills that finally fit around it.
“ModusBrain lets us build operational skills around the business — not the business around improvised agent responses.”
アーキテクチャ
The operational brain as a control hub
Nine Dots rebuilt Homeseller's operations on ModusBrain, compiling skills shaped around their operational flow. Because everything is accessible via API, they connected it to what the business actually needed: n8n for automated workflows, Grafana for live dashboards fed from execution logs, and a custom AI layer to parse and extract structured insights from more than 2,000 WhatsApp messages a day.
Homeseller kept their habits. WhatsApp stayed WhatsApp. What changed is that every agent action now runs against an approved skill — tracked, classified, and visible in real time.
“ModusBrain is the heart of the system. Every execution branches from an approved skill.”
結果
毎月 150時間 を削減
月あたり約150時間分の手作業を削減。経営者のためのリアルタイム指標。運用人員を増やさずに成長に備えられる状態。かつては情報をかき集めるのに数日かかっていたような質問にも答えられるチーム。
The full rollout landed in July 2025. Since then, Nine Dots built a Smart Assistant on top of the system, nudging agents with tasks, reminders, and on-demand market analysis. Some agents never open ModusBrain directly, yet they are powered by its compiled skills. By Q1 2026, Homeseller had recorded its best operational quarter ever.