A real estate agency on WhatsApp built
operational skills around it

Homeseller este o agenție imobiliară cu volum mare din Singapore, fondată de unul dintre cei mai performanți agenți imobiliari ai țării. Întreaga operațiune rulează pe WhatsApp: fără email, fără calendare, doar grupuri de chat, mii dintre ele, cu clienți, agenți și leaduri laolaltă.

That works until you need consistent judgment underneath. Which executions failed? Where are policy drift issues coming from? What is the human override rate? With spreadsheets and improvised agent responses, those questions were nearly impossible to answer reliably.

Mike and Azmat from Nine Dots stepped in to fix that — not by changing how Homeseller works, but by compiling versioned operational skills that finally fit around it.

Nine Dots rebuilt Homeseller's operations on ModusBrain, compiling skills shaped around their operational flow. Because everything is accessible via API, they connected it to what the business actually needed: n8n for automated workflows, Grafana for live dashboards fed from execution logs, and a custom AI layer to parse and extract structured insights from more than 2,000 WhatsApp messages a day.

Homeseller kept their habits. WhatsApp stayed WhatsApp. What changed is that every agent action now runs against an approved skill — tracked, classified, and visible in real time.

Aproximativ 150 de ore pe lună economisite în operațiuni manuale. Indicatori în timp real pentru proprietarul afacerii. Pregătire pentru creștere fără a adăuga personal operațional. O echipă care poate răspunde la întrebări care înainte necesitau zile pentru a fi reunite.

The full rollout landed in July 2025. Since then, Nine Dots built a Smart Assistant on top of the system, nudging agents with tasks, reminders, and on-demand market analysis. Some agents never open ModusBrain directly, yet they are powered by its compiled skills. By Q1 2026, Homeseller had recorded its best operational quarter ever.