A real estate agency on WhatsApp built
operational skills around it
Mike Babiy & Azmat Parveen
创始人，Nine Dots Ventures
Homeseller
当渠道本身就是业务
Homeseller 是一家位于新加坡的高交易量房地产中介机构，由该国顶尖房产经纪人之一创立。整个业务运行在 WhatsApp 上：没有电子邮件，没有日历，只有与客户、经纪人和潜在客户组成的成千上万个群聊。
That works until you need consistent judgment underneath. Which executions failed? Where are policy drift issues coming from? What is the human override rate? With spreadsheets and improvised agent responses, those questions were nearly impossible to answer reliably.
Mike and Azmat from Nine Dots stepped in to fix that — not by changing how Homeseller works, but by compiling versioned operational skills that finally fit around it.
“ModusBrain lets us build operational skills around the business — not the business around improvised agent responses.”
架构
The operational brain as a control hub
Nine Dots rebuilt Homeseller's operations on ModusBrain, compiling skills shaped around their operational flow. Because everything is accessible via API, they connected it to what the business actually needed: n8n for automated workflows, Grafana for live dashboards fed from execution logs, and a custom AI layer to parse and extract structured insights from more than 2,000 WhatsApp messages a day.
Homeseller kept their habits. WhatsApp stayed WhatsApp. What changed is that every agent action now runs against an approved skill — tracked, classified, and visible in real time.
“ModusBrain is the heart of the system. Every execution branches from an approved skill.”
结果
每月节省 150 小时
每月大约节省 150 小时的手工操作时间。为企业所有者提供实时指标。在不增加运营人手的前提下做好增长准备。团队可以回答过去需要几天时间才能拼凑出来的问题。
The full rollout landed in July 2025. Since then, Nine Dots built a Smart Assistant on top of the system, nudging agents with tasks, reminders, and on-demand market analysis. Some agents never open ModusBrain directly, yet they are powered by its compiled skills. By Q1 2026, Homeseller had recorded its best operational quarter ever.