A real estate agency on WhatsApp built
operational skills around it

Homeseller es una agencia inmobiliaria de alto volumen en Singapur, fundada por uno de los agentes de bienes raíces con mejor rendimiento del país. Toda la operación funciona en WhatsApp: sin correo, sin calendarios, solo chats grupales, miles de ellos, con clientes, agentes y prospectos juntos.

That works until you need consistent judgment underneath. Which executions failed? Where are policy drift issues coming from? What is the human override rate? With spreadsheets and improvised agent responses, those questions were nearly impossible to answer reliably.

Mike and Azmat from Nine Dots stepped in to fix that — not by changing how Homeseller works, but by compiling versioned operational skills that finally fit around it.

Nine Dots rebuilt Homeseller's operations on ModusBrain, compiling skills shaped around their operational flow. Because everything is accessible via API, they connected it to what the business actually needed: n8n for automated workflows, Grafana for live dashboards fed from execution logs, and a custom AI layer to parse and extract structured insights from more than 2,000 WhatsApp messages a day.

Homeseller kept their habits. WhatsApp stayed WhatsApp. What changed is that every agent action now runs against an approved skill — tracked, classified, and visible in real time.

Unas 150 horas al mes ahorradas en operaciones manuales. Métricas en tiempo real para el propietario del negocio. Preparación para crecer sin añadir personal operativo. Un equipo que puede responder preguntas que antes llevaban días en responder.

The full rollout landed in July 2025. Since then, Nine Dots built a Smart Assistant on top of the system, nudging agents with tasks, reminders, and on-demand market analysis. Some agents never open ModusBrain directly, yet they are powered by its compiled skills. By Q1 2026, Homeseller had recorded its best operational quarter ever.